At Itemdrop, we’re always looking for ways to improve your shopping experience — from browsing to checkout and beyond. That’s why we've created a dedicated Returns Policy page, now separate from our Delivery Policy.

Why the change? We want to make it simpler and quicker for you to find exactly what you need when it comes to returning an item. Instead of searching through one long policy involving all the complexities of delivery information, you now have all the returns, refunds, and faulty item information in one clear place.

What’s new?

  • Dedicated Returns Policy page: Everything about returns, refunds, damaged or faulty items, and digital codes is now easy to locate and understand.

  • Clearer timelines: We highlight your rights under UK Consumer Law, plus our extended 60-day return guarantee.

  • Step-by-step return instructions: How to start a return and where to send your items, including our Returns Authorisation (RMA) process.

  • Separate focus: Since delivery information can be quite detailed, keeping it separate means neither policy gets too crowded or confusing.

  • FAQ-style sections: Quick answers to common questions like “Can I return an item if I change my mind?” or “What happens if my game is faulty?”

We believe that buying from Itemdrop should feel straightforward and hassle-free, even when things don’t go exactly as planned. Our new Returns Policy is designed to give you peace of mind and confidence that we’re here to help every step of the way.

Check out our updated Returns Policy here and don’t hesitate to get in touch if you have any questions. Your satisfaction matters to us!

Thanks for being part of the Itemdrop community. Happy gaming and happy shopping!