Reward Points

REWARD POINTS

BEFORE YOU READ ON

Before diving into the details, it's important to note that any participation in the Reward Points scheme is considered acceptance of the terms, conditions, and information provided on this page. Now, let's get started!

WHAT ARE REWARD POINTS?

Reward Points are our way of saying "Thank you!" for choosing Itemdrop. This loyalty initiative allows you to collect points with every purchase you make on our website. These points can then be used to cover the full or partial cost of items throughout our online store (with some limitations*)

HOW CAN YOU COLLECT REWARD POINTS?

Collecting Reward Points is a breeze! All you need to do is register an account on our website, and every transaction you make will earn you points. Specifically, you will earn equivalent to 3% of the total amount you spend. All points are collected on the order status changing to "Complete"; including preorders.

UNDERSTANDING THE VALUE OF REWARD POINTS

We've made sure that Reward Points are straightforward and meaningful. Each point is directly tied to its value in pence, making it easy to grasp. For instance, 30 Points are equivalent to 30p. Additionally, when you make a purchase, the conversion remains the same, where 1000 Points equal £10.00 (or 1000p).

Your current Reward Points balance can be viewed within your account and shopping cart. When it's time to make a purchase, you have the option to apply any amount of Reward Points as a payment option, either within the shopping cart or at checkout. This allows you to cover all or part of your purchase using your Reward Points.

WHAT HAPPENS TO YOUR REWARD POINTS IF AN ORDER IS RETURNED OR CANCELLED?

We understand that things don't always go as planned. If an order is cancelled or you return a product to Itemdrop, please be aware that the collected Reward Points on the purchase will be removed from your account. If you originally paid with Reward Points, those points will be refunded accordingly. 

USING REWARD POINTS ALONGSIDE DISCOUNT CODES

Good news! You can use your Reward Points alongside any coupon or gift card codes you may have. Reward Points earned from orders using discount codes will be calculated based on the actual monetary amount spent. Just remember that Reward Points won't be collected if your order doesn't require payment, such as when using a discount code, receiving a promotion, or using Reward Points to cover the entire basket's value.

*ADDITIONAL INFORMATION AND LIMITATIONS

Here are some important details you should keep in mind:

- Guest accounts cannot collect Reward Points so be sure to create an account to start collecting.

- Reward Points are for personal and consumer use only. We reserve the right to retrieve Reward Points if we suspect a transaction is intended for business purposes.

- When redeeming Reward Points on a new order, the previous order, from which those Points were earned, must be confirmed as delivered before the next order can be dispatched.

- Reward Points do not expire.

- Reward Points are not collected on shipping costs.

- Reward Points have no monetary value.

- Some products may be excluded from Reward Points.

- Itemdrop will not accept abuse of the Reward Points system and we reserve the right to banish accounts that do.

MODIFICATIONS AND REMOVAL OF SCHEME

We value your trust, and we want to be transparent about any changes to the Reward Points scheme. Itemdrop reserves the right to modify the program at any time with 30 days' notice. We may also adjust the percentage rate of Reward Points earned, mainly for use in special offers and promotions. If necessary, Itemdrop reserves the right to remove the entire Reward Points scheme, again with 30 days' notice.

CONTACT US

If you have any inquiries or questions regarding Reward Points, please do not hesitate to get in touch with us