Delivery Information

Delivery Information

UK delivery is free for all orders.
For overseas shipments, we offer two shipping services - Royal Mail International Standard, and Royal Mail International Tracked and/or Signed (where applicable).

We aim to dispatch all in-stock items the same working day if orders are received before 4pm.
Pre-orders are dispatched 1-2 working days before their release date, as long as they are received in time from the suppliers.
Items marked as 'On Request' will be dispatched as soon as possible. On ordering we order from the manufacturer and then provide you with an ETA. If we feel the order will take too long a time we will attempt to source the item from another supplier to get it to you as soon as possible.
In rare cases, new releases are only delivered to us on release day, and we will aim to dispatch them as soon as possible.
Where an item is marked with a lead time, we aim to dispatch the order within the stated time. Sometimes there can be delays that are out of our hands, but we will always communicate those with you.

Where signature is required for a delivery, you are responsible for either making sure someone is there to receive your order, or for re-delivery.

Returns

We are happy to accept returns in line with the distance selling regulations. 
If goods you have purchased from us are damaged or faulty in any way, we will replace where possible, and otherwise refund you. Please allow up to 7 days for us to process your refund after we receive your returned items,
If you have purchased something that you no longer require, please fill in the returns form on our website, and return the goods to us within 14 days of your purchase in the condition it was sent out in. We can then refund the cost of your goods. 

Contact Information

Address:

19 Queen Street, Seaton
Devon, EX12 2NY
United Kingdom

Phone:

+44(0)1297 21935

Working Days / Hours:

Mon - Thu | 10:00AM - 17:00PM
Friday | 10:00AM - 18:00PM

What we Are | What We do

Trade In Service

Disc Cleaning & Repair

Preorders

Retro Gaming

Fair Trade

Expert Knowledge

Family Orientated

Happy to Help

About us

GAMING | GEEK | POP CULTURE | RETRO

Itemdrop Ltd was founded in 2013, and has grown from our love for all things gaming to what it is today. As well as an online retailer, we trade from our bricks and mortar shop in East Devon.

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